Contact Us
Complete the form below to have one of our Client Executives contact you regarding new services or changes to your existing services. You can also email directly to Sales@business.xplore.ca.
Experiencing issues with your service? Complete the form below to report an issue to the 24/7 Network Operations team or send an email directly to Support@business.xplore.ca.
Have accessibility feedback for us?
Do you have feedback you would like to provide to us about the accessibility of our products or services? We would love to hear from you. You can send us feedback by emailing us at Support@business.xplore.ca. Please use the subject “Accessibility Feedback”. You can also reach us by telephone at 1-855-638-7381. All feedback can be provided anonymously and will be directed to the attention of the Vice President, Enterprise Solutions.
If you would like this information about our accessibility feedback process in an alternate format, please send us a request through any of the contact methods above.
Commission for Complaints for Telecom-television Services (CCTS):
Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
What do I do if I have a complaint?
If you have a complaint or dispute about your services, including local or long-distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS ombudsman may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
